Remove Internet Low-mic Utility Tool
My internet explorer will launch itself every few minutes or while I'm on the internet will take me back to my start up page (Yahoo) without any reason.I've got Norton Internet Security 2012 on my computer, I've downloaded and run Malawarebytes which detects nothing and purchase and run ARO 2012 which discovers a number of errors each time it runs. I've noted that when it is doing a deep scan that IE launces at several spots in the process but the filename goes by too quickly for me to capture it.Can someone help me fix this?
So I changed the setting on my Norton Internet Security to not do the Live update automatically. I reran the scan and this time it located a virus by the name of Downloader Dromedan and supposedly removed it. However when I run a scan in ARO 2012, it still is finding a number of errors and during the scan process it will hit a file which causes IE to launch.At the end of the scan it lets me fix the errors but then I receive a message that 2 errors found in previous scans will not be removed as I don't have the proper privileges to remove them.I've tried running Norton's Power Eraser but it doesn't locate any bad files. Can someone please help me get rid of whatever virus or virus remnant I may have this computer.Thanks.
Can you run the scans in the linky below and post the requested logs?We no longer have any regular volunteers in this section, but I'll have a look as time permits.Ideally, I'd just like to see an updated MBAM scanlog along with the DDS scanlog. If you can post the error messages you mentioned as well, that might help too.- Also, you should probably ditch ARO 2012. Registry cleaners are generally unnecessary and often do more harm than good. The other things it does can be done manually or with better, and free, tools. Just my $.02 there.Cheers:)PP. Here is the GMER One.log as I'm unable to attach the file as it was saved as txt file. GMER 1.0.15.15641 -Rootkit scan 2012-06-06 22:35:18Windows 6.1.7601 Service Pack 1Running: e53qgden.exe- Registry - GMER 1.0.15 -Reg HKLMSYSTEMCurrentControlSetservicesBTHPORTParametersKeysac7289b5a06cReg HKLMSYSTEMControlSet002servicesBTHPORTParametersKeysac7289b5a06c (not active ControlSet)- EOF - GMER 1.0.15 -Here's the e Malwarebytes log.
Microsoft Low Mic Utility Tool
Thank you so much in advance for helping me out and getting this resolved. I really appreciate it.Hi Claudia,Happy to try to help:)Those scanlogs look clean to me.Let's see if we can isolate what is launching Internet Explorer.Please download Process Explorer from the linky below.- Extract the Process Explorer Folder from the ZIP and onto the Desktop.- Open the foder and run Procexp.exe.Just leave PE open and running until Internet Explorer launches on its own.
Once IE opens, you should be able to see it reflected in the Process Explorer window. If you were to launch IE yourself in the usual manner, it will be located in the tree under Explorer.exe (which is Windows Explorer).If something else launches it, IE will be in that tree, under the program that launched it.Anyhoo, once Internet Explorer launches on its own, please click the File tab in in the upper left of the Process Explorer window and select Save As and save the log to the desktop as PE Log 1 and please post that for me.Let's see if that shows us what is launching IE.Cheers:)PP. Here is the log information. Again I wasn't able to attach the saved file as it is in txt format.Process PID CPU Private Bytes Working Set Description Company NameSystem Idle Process 0 91.60 0 K 24 KSystem 4 0.26 320 K 12,672 KInterrupts n/a 1.32 0 K 0 K Hardware Interrupts and DPCssmss.exe 352 560 K 1,208 Kcsrss.exe 488. The previous list didn't format properly so here it is again in proper format.Thanks againClaudia Process PID CPU Private Bytes Working Set Description Company NameSystem Idle Process 0 91.60 0 K 24 KSystem 4 0.26 320 K 12,672 KInterrupts n/a 1.32 0 K 0 K Hardware Interrupts and DPCssmss.exe 352 560 K 1,208 Kcsrss.exe 488. Hi Claudia,The log doesn't show any obvious culprit.
Low Mic Utility Tool
If a separate program is launching IE, it is not showing.I doubt it is malware, but let's try one more scan:and post the scanlog for me.If that comes back completely clean, you can try a couple more things:- as per the linky and see if that stops the problem. I suggest using doing this manually as per the linky rather than downloading the automated fix.- If that fails, please and be sure to set Firefox as your Default Browser.Then, let me know if IE still opens by itself (or, if Firefox opens by itself) and we'll go from there.Cheers:)PP. So tired to run the ESET Online Scanner but when it hit up against a file during the scan that caused Iexplorer to launch it didn't complete the scan and now it's telling me in cannot download updates and to check my proxy settings.However while searching through my programs I discovered that I have two Internet Explorer icons on under ComputerLocal Disk(C:)Program Files and the other under ComputerLocal Disk (C:)Program Files (x86).Could this be the problem? Also recently my HP Connection Manager has been given me an error message when it tries to launch. I Not really sure what the program does but perhaps this is causing an issue or has been comprised. However while searching through my programs I discovered that I have two Internet Explorer icons on under ComputerLocal Disk(C:)Program Files and the other under ComputerLocal Disk (C:)Program Files (x86).That is normal for your computer (64-bit Win7). No worries there.Also recently my HP Connection Manager has been given me an error message when it tries to launch.
I Not really sure what the program does but perhaps this is causing an issue or has been comprised.I do not know - I do not think it is part of the problem. What is the error message?when it hit up against a file during the scan that caused Iexplorer to launch it didn't complete the scanDid you see what file that was? That would help if we could pin it down.Let's also go ahead and run combofix and see what shakes out.very carefully and run combofix as it directs.Please post the resulting log for me and we'll work from there.
Let me know if you run into any problems along the way.PP:).